Privacy statement

 

PRIVACY POLICY AND COOKIE POLICY

Privacy Policy

Scope of application

We, Lischka Limos & Co. KG, take the protection of your personal data seriously and protect your privacy when processing it in accordance with the applicable data protection regulations.

This privacy policy informs you as a visitor of our websites, as a user or customer of the online platform of Lischka Limos, a Lischka Limos App or other services of Lischka Limos (together also "Lischka Limos Services") about which personal data of yours is processed by Lischka Limos for which purpose. Lischka Limos Services are not directed at minors.

Name and contact details of the person responsible

Responsible for data processing within the meaning of the General Data Protection Regulation (GDPR):

Lischka Limos & Co. KG 
Hackstrasse 156
70190 Stuttgart
Germany 
E-mail: info@limos4u.de

Further information about Lischka Limos can be found in the imprint.

Data security

Lischka Limos uses appropriate technical and organisational measures to ensure a level of protection for personal data appropriate to the risk, taking into account the state of the art, implementation costs and the type, scope, circumstances and purposes of processing as well as the different probability of occurrence and severity of the risk. The transmission of personal data between your device and Lischka Limos is always encrypted (TLS encryption). You can recognize an encrypted connection by the lock symbol in the address line of your browser. If you communicate with us by e-mail, access by third parties cannot be ruled out.

Provision of the websites

During the informational use of the websites of Lischka Limos, this also without registration, data are collected automatically about the usage by means of your browser (in the following "surf data"). This includes your IP address, the status code, the Lischka Limos websites visited, date and time of the server request, browser type and browser version, referrer (previously visited page), transferred files and data volume. The surf data is stored in so-called log files at Lischka Limos. If you visit the Lischka Limos websites without having a Lischka Limos account, we do not know who you are.

We inform you about the cookies and analysis services used by Lischka Limos in following sections.

The processing of surfing data is mainly used to establish and maintain the technical connection when surfing the internet. This data is also used by Lischka Limos - if possible pseudonymised or anonymised - to analyse the use of our websites, to design and improve the Lischka Limos Services to meet demand, to detect and eliminate technical or process-related faults and problems and to prevent illegal use of the Lischka Limos Services (e.g. fraudulent booking, cyberattacks).

Stored log files are deleted or made anonymous if they are no longer required to guarantee the general functionality of the Lischka Limos Services. Lischka Limos only retains the log files if you have agreed to this or if there are legal storage obligations.

The legal basis for the processing of personal data when the websites are made available is Art. 6 para. 1 lit. f GDPR (legitimate interest of Lischka Limos). As far as you as user or customer of Lischka Limos have agreed to an extended use of your surf data, the legal basis is Art. 6 para. 1 lit. a GDPR.

Cookies, pixels and similar methods

When using Lischka Limos Services, cookies, pixels or similar procedures may be used. This is common on most large websites.

Cookies are small text files and pixel small graphic files that can be stored on the user's device. You will find comprehensive information on the cookies, pixels and similar procedures used by Lischka Limos in our cookie policy.

During your visit Lischka Limos will set the necessary cookies, which are technically necessary, improve the functionality or make the use of Lischka Limos Services more user-friendly (e.g. language, login status). Lischka Limos also uses its own cookies - if possible pseudonymised or anonymised - to analyse and improve the use of the Lischka Limos Services, to recognise and eliminate technical or process-related faults and problems and to prevent illegal use of the Lischka Limos Services (e.g. fraudulent booking, cyberattacks).

In addition, Lischka Limos uses its own cookies, pixels or similar methods or those originating from advertising partners (e.g. search engine providers, advertising networks or sales partners) to improve Lischka Limos Services or to measure, evaluate, design and improve advertising media. In this respect Lischka Limos uses various analysis tools. As far as possible, the evaluation is pseudonymised or anonymised.

By registering as a user of the Lischka Limos Services (for example our customer account), you agree that we may process the data collected using the cookies, pixels and similar procedures mentioned in the cookie policy for the purposes mentioned above in connection with your account. This consent can be revoked at any time with future effect free of charge.

You can prevent cookies from being saved and delete existing cookies in your browser settings at any time. However, this can lead to the fact that individual functions of the Lischka Limos Services are not or only limitedly available. The storage time for each cookie is different and can be viewed in your browser.

The legal basis for the processing of personal data using cookies, pixels and similar procedures are Art. 6 para. 1 lit. a (your consent) and lit. f GDPR (legitimate interest of Lischka Limos).

Social media / social networks

Lischka Limos maintains pages on social networks such as Twitter, Google (Google+) or Facebook. The respective provider of the social network provides detailed information on which personal data are processed and how they are used.

Facebook, Facebook Messenger and Facebook Connect

Lischka Limos uses services of the social network Facebook, which is operated by Facebook Inc, 1601 Willow Road, Menlo Park, CA 94025, USA ("Facebook"). Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland is responsible for data processing in Europe. Facebook is certified for the "Privacy Shield" (https://www.privacyshield.gov/), which guarantees compliance with the data protection level applicable in the EU. Facebook's privacy information can be viewed here: www.facebook.com/about/privacy/

Via Facebook Messenger you can contact us and exchange messages with Lischka Limos.

Lischka Limos also offers the possibility to log in for Lischka Limos Services with Facebook-Connect. You will be redirected to a Facebook page where you can log in with your Facebook usage data. When you log in to Lischka Limos with Facebook Connect, certain personal information is transferred from Facebook to Lischka Limos. Facebook tells you which of your information is being transferred, what you can opt-in to or opt-out of. No personal information will be transferred from Facebook to Lischka Limos without your consent. Conversely, Facebook can use your Facebook Connect login to determine that and when you log in to us. Lischka Limos uses the information provided by Facebook to identify you.

If you actively select the log in with Facebook, you agree that Lischka Limos processes the data transmitted by Facebook for your identification also in connection with your account on a personal basis. This consent can be revoked at any time with future effect free of charge.

You can also stop using Facebook Connect and log in to Lischka Limos by different means.

The legal basis for the processing of personal data when using Facebook Connect is Art. 6 Para. 1 lit. a GDPR (your consent).

We inform you in our cookie policy about Facebook cookies, pixels and similar methods used by Lischka Limos.

Data processing during the registered use of Lischka Limos Services and booking of rides

Lischka Limos processes the following personal data provided by you when you register and use the Lischka Limos Services or when booking rides (hereinafter "Customer Data"): 

personal master data (title, title, first name, surname, company, address, postcode, city, country, password);

contact details (e.g. telephone number, mobile phone number, e-mail address);

contract data (e.g. time and type of registration, status)

ride-related data (e.g. pick-up location, destination, times, flight number, driver's instructions);

status (e.g. bonus program), customer history (e.g. previous trips);

contract billing (e.g. invoices, status, billing address) and payment data (e.g. last 4 digits of the credit card number).

The Customer Data is used for Lischka Limos Services, i.e. for the personalised fulfilment of the registration relationship (creation, storage, administration and support of your account), for the procurement of booked rides and for the fulfilment of the transportation contract with the limousine service provider. Lischka Limos passes on Customer Data to third parties, in particular our limousine service providers, as far as necessary, so that the customer can be transported and the ride can be handled according to the booking. If the customer has indicated a bonus program supported by Lischka Limos, the necessary data will be transmitted to the provider of the bonus program. The collected payment data is stored by a payment service provider and transferred to the financial services institutions or banks involved (see Section 10.).

Personal data may be transferred to limousine service providers in a third country outside the European Union or the European Economic Area where the ride is scheduled. As a rule, Lischka Limos cannot provide any further information on the level of data protection in the third country. An adequacy decision (see Art. 45 para. 3 GDPR) or appropriate guarantees (see Art. 46 GDPR) are not required for the transfer, since the transfer is necessary for the performance of the contract between the data subject and the data controller or for the implementation of pre-contractual measures at the request of the data subject (Art. 49 para. 1 letter b GDPR) or because the transfer is necessary for the conclusion or performance of a contract concluded by the data controller with another natural or legal person in the data subject's interest (Art. 49 para. 1 letter c GDPR).

The legal basis for the processing of personal data during the registered use of the Lischka Limos Services and during the booking of rides is Art. 6 Para. 1 lit. b GDPR (fulfilment of contract). If the person concerned provides additional information voluntarily (e.g. flight number, frequent flyer programme, special requests), the legal basis is their consent pursuant to Art. 6 para. 1 lit. a GDPR and our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.

In addition, Lischka Limos processes Customer Data in order to analyse, personalise and improve the use of Lischka Limos Services, to advertise Lischka Limos Services, to identify, limit and eliminate technical or process-related faults and problems and to prevent illegal use of Lischka Limos Services (e.g. fraudulent booking, cyberattacks). The legal basis for the processing of personal data is Art. 6 para. 1 lit. f DSVO (legitimate interest of Lischka Limos). The data will not be passed on to recipients, except to Lischka Limos contractors (see Art. 28 GDPR) or to the extent otherwise permitted by law.

Credit card data

All Lischka Limos bookings can be paid by credit card. Only during the first booking the credit card information must be entered once. After that the credit card data is stored and protected against unauthorized access. For this purpose, a certified payment provider (SIX payment at the moment) is used whose systems comply with the applicable security standards, such as the PCI-DSS standard (Payment Card Industry Data Security Standard). For recurring transactions, credit card data is stored by the PCI-DSS-certified payment provider.

In this respect, the legal basis for processing is Art. 6 para. 1 lit. b DSVO (fulfilment of contract).

Lischka Limos itself does not store credit card data or only stores it in an abbreviated form for analysis purposes or to prevent fraud. The legal basis for this is Art. 6 para. 1 lit. f DSVO (legitimate interest of Lischka Limos).

Communication with Lischka Limos

If you contact Lischka Limos (e.g. by phone, contact form, Facebook Messenger or e-mail) the data provided by you will be processed to handle your request and to answer your question. The legal basis is Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (performance and initiation of contracts).

Lischka Limos also uses contact data - if possible pseudonymised or anonymised - to design and improve Lischka Limos Services to meet demand, to identify and eliminate technical or process-related disruptions and problems and to prevent illegal use of Lischka Limos Services (e.g. fraudulent booking, cyberattacks). The legal basis for the processing of personal data is Art. 6 para. 1 lit. f GDPR (legitimate interest of Lischka Limos).

Rights of the data subject

If your personal data are processed by Lischka Limos, then you are the data subject (Art. 4 No. 1 GDPR). As the data subject, you have the following rights with regard to your personal data:

Right of access (Art. 15 GDPR)

The data subject has the right to request confirmation from the data controller as to whether personal data concerning him or her are being processed; if this is the case, he or she has a right of access to such personal data and to further information on data processing.

Right to rectification (Art. 16 GDPR)

The data subject has the right to request the data controller to correct or, if necessary, complete inaccurate personal data concerning him/her without delay.

Right to erasure (Art. 17 GDPR)

The data subject has the right to request the data controller to delete personal data concerning him/her immediately and the data controller is obliged to delete personal data immediately if the data are no longer necessary, if the data subject withdraws his/her consent or objects to the processing, if the personal data have been processed unlawfully or if there is any other reason for deletion within the meaning of Art. 17 GDPR and the data controller is not entitled to object to the deletion.

Right to restriction of processing (Art. 18 GDPR)

The data subject has the right to request the controller to restrict processing if one of the conditions specified in Art. 18 GDPR is met, for example if the accuracy of the personal data is contested by the data subject or the processing is unlawful and the data subject opposes the erasure of the personal data.

Right to object (Art. 21 GDPR)

If the data processing is based on a legitimate interest on our part (Art. 6 para. 1 lit. f GDPR) or if it is a matter of direct advertising, the data subject has the right to object to the processing of personal data concerning him/her at any time for the reasons stated in Art. 21 GDPR. The data controller will then no longer process the personal data, unless he can prove compelling legitimate grounds for processing, which outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.

Right to data portability (Art. 20 GDPR)

Under Article 20 GDPR, the data subject has the right to receive the personal data concerning him/her which he/she has provided to a controller in a structured, current and machine-readable format and he/she has the right to transmit this data to another controller without interference by the controller to whom the personal data has been provided.

Right to lodge a complaint (Art. 77 GDPR)

Without prejudice to any other remedies, any person concerned has the right to lodge a complaint with a supervisory authority pursuant to Article 77 GDPR.

Automated decision-making

In the case of Lischka Limos, you are only subject to automated decision-making in exceptional cases (see Art. 22 GDPR) if you want to use a payment method that has already failed to make a payment, or if there are otherwise actual grounds for suspecting that the booking is fraudulent. In these cases your request for a Lischka Limos ride will be rejected. Such automatic decision is necessary for the conclusion of the contract (Art. 22 para. 2 lit. a GDPR). The person concerned has the option of contacting us via the contact data provided (see section 2.) in order to request an explanation or the intervention of a person or to state his or her point of view.

Data erasure and storage time

We will delete your personal data as soon as the legal basis for their processing ceases to exist. In some cases, however, legal bases can also exist in parallel or, if a legal basis ceases to exist, a new one can come up, such as the obligation to store certain data in order to fulfil a legal obligation to retain data (e.g. in accordance with commercial or tax law).

Modification or update of this Privacy Policy

Lischka Limos may update and modify this Privacy Policy at any time. Users of the Lischka Limos Services will be informed and may be asked for renewed consent.

Last updated: May 25, 2018